Déjà Vu Salons SW6

Déjà Vu Salons: Stylish Hair, Beauty & Aesthetics, Fulham

Salon Policy

SALON & APPOINTMENTS

Refund

To be eligible for a refund you must cancel your appointment 48 hours before it was due to occur.

Cancellation

We operate a strict cancellation and no-show policy to ensure our salon runs smoothly and efficiently. When your appointment is booked we will take your card details via Stripe and you will be charged £0.30 to secure your booking.

Should you need to cancel your appointment we require a minimum of 48 hours notice if you wish to avoid a cancellation fee directly to your card.

Clients who cancel between 48 hours and 24 hours before their appointment will be charged 50% of the service they were booked for.

Clients who cancel between 24 hours and 12 hours before their appointment will be charged 70% of the service they were booked for.

Clients who do not show up to their appointment (no show), or cancel less than 12 hours before their appointment or on the same day as their appointment will be charged 100% of the service they were booked for.

Late Policy

If you are running late to your appointment you must call us on 02077513288 to let us know, you must call within the first 5 minutes of your appointment to avoid being charged as a no-show.

No matter whether you call us to let us know you are running late or not if you arrive later than 15 minutes into your appointment you will be charged the full cost of your appointment through our pre-authorisation scheme via Stripe.

Rescheduling Policy

If you wish to reschedule your appointment we would like to inform you that you are only able to reschedule your appointment once.

If you have rescheduled an appointment and then wish to cancel it at any time after the appointment has been rescheduled, you will be charged 50% of the booking directly to your chosen payment card via stripe.

If you cancel a rescheduled appointment less than 48 hours before the rescheduled date and time or you do not show up to your rescheduled appointment (no show) you will be charged 100% of the booking. 

Skin Tests

If you have an appointment for a hair colouring service that requires you to have a skin test prior to the appointment and you refuse or do not book in to have a skin test at least 48 hours before said service we will not be able to go ahead with the appointment.

If you turn up to an appointment that requires a skin test and you have not had one or you refuse to come in for one at least 48 hours before the appointment you have booked, please note that your appointment will be marked as a cancellation and you will be charged in accordance to our cancellation and No Show policy.

Skin test forms must be renewed every 6 months if you have not had a colour service etc, within that time frame. 

A skin test is non-negotiable as it is a legal requirement that we have skin test forms filled out by every client that is booked in for a service with us that requires a skin test before their appointment.